I like how easy it was to use, plus there are many features available for you as an individual user or business owner! There really isn't anything i dislike about this product yet; however they should maybe add more social media integration into their platform in order to be able to see what people say online about your brand/service when used by customers directly through Instagram or Facebook? We have been using Cosmo Tech now since April of 2016 but we didn’t know much before then aside from just knowing other companies were using them too.