First of all I really like this playpen. The material is soft and the frame is strong. I think this arena will last for a very long time. The product is top notch. Second and most importantly, the customer service is AMAZING. I stepped on the plug and broke it. I was so sad and wrote to their support team. I wasn't expecting much but the brand new free replacement exceeded my expectations. Reliable company that cares about its customers! I would highly recommend doing business with this company for their exceptional customer service. You know you will be well looked after. Many Thanks.
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