The best thing I liked about MT&O was how they took time to understand what we needed from them as opposed its just hiring someone off of an agency database because it’s easier or cheaper (usually). They were very efficient at turning around projects which helped us save money. One area where there could be improvement is communication between staff members; some issues came up during implementation but no specific person stepped forward - so had zero insight into why this happened since everyone seemed like equal partners working towards solving problems together!