When I first used my 16 gallon tote-along I found it was leaking from a crack. I called the company direct and spoke to a very friendly lady named Donna. She said I will have a new one next week. All I had to do to get credit for a defective unit was cut out a date stamp on the bottom and mail it to them along with a packing list. No problem! So I received a defective product but it was easy to replace it. I am happy with everything else about the product.
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