The customer support is excellent! They are always willing (and able)to help us out when we need it most; whether that's shipping questions or just general tips about their products/services - they go above & beyond what any competitor would do otherwise!! We have been using AMPSI over several years now as our preferred logistics provider in terms of both volume shipped via airfreight but also more specifically regarding international trade documentation requirements within Europe itself AND outside EU member states too. Their turnaround time has consistently improved year after year even during times where things were quite busy at those peak seasons. And there really aren't many "gotchas" anymore if compared against some other providers who may claim so much yet can prove nothing tangible behind such claims themselves due to lacklustre services etc.. I recommend everyone to use them regardless which part(s)/field). Our main focus was exporting raw materials into countries like China without going through customs formalities first since these goods needed special permits / approvals beforehand, e.g., chemicals used by OEM industries requiring Hazardous Substance Controls Certificate issued directly off an Authorized Testing Laboratory upon receipt thereof rather than waiting till full Customs clearance process completed prior importation. Their staff is very attentive and helpful. You can get your shipment processed through them. In general, they are very efficient and will get your shipment to where you need it to be. I have never had a problem with them. I have had a shipment that I needed to get to the US through them. The shipment was stuck in the country and they were not able to get it out of the country until I got the shipment to the right person.