I like and use the product often. Easy to use. Provides soothing comfort for my back. But, a small defect in seam started leaking beads after 3 days. Luckily was not a large area, but I did all of a sudden end up with a small amount of beads all over kitchen floor that facilitated a cleanup. My wife said she could sew it up. That worked and has been fine since. That did save me the bother of returning. I would have rated it 5 stars overall if it had not leaked.
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