Review on ⚾️ Rukket 5x5 Baseball & Softball Net: Ultimate Practice Set for Hitting, Pitching, Batting, Catching with Backstop Screen Equipment, Training Aids, and Strike Zone Target by Matthew Aiono

We bought this in April to help my son get into his little league. The net is easy to set up and take down and does its job well. Unfortunately, after less than 3 months of moderate use, the lower right hand side frame connector broke. No problem, it should be covered under warranty. 1. Tried calling Rukket's main number multiple times over the course of three days only to have the calls routed to voicemail (which suggested the voicemail box was full). 2. I then filled out the warranty information and attached pictures of the metal fatigue (to show the break). 3 days later no reply, no confirmation. 3. I ended up emailing Rukket's main contact and getting confirmation from them that the warranty information had been received and the replacement had been processed and dispatched. It was July 9th. 4. I sent an email 6 days ago (July 22nd) to see if I can get a tracking number, but haven't received a response yet. A product is only as good as the company behind it. Reading reviews, customer service and warranty were the two main reasons we chose Rukket over the more well-known Bownet. Unfortunately, it's difficult to just try and get an answer from Rukket. Due to the lack of customer service and inability to support their products, I do not recommend this product to others.