Review on 💻 Versatile Matrox DS1/DVI Docking Station for MacBook Pro and MacBook Air - Streamline Your Connectivity by Donald Vargas

This will be the last Matrox product I buy for personal or professional use. Bought this dock for work. I write software, so I have to work with multiple monitors. At first glance it seemed perfect, but I ran into issues with what I thought was my MacBook Pro. The device sometimes refused to boot due to a black screen. I blamed this on a Mac bug until one day I disabled the DS1 dock. Lo and behold, the Mac started up immediately. It turns out that this docking station can sometimes interfere with the device booting. I can handle this problem. For me the bigger problem is that the video on the monitor connected to the DS1 is randomly dropping out. There's no logic or reason for this and it's quite annoying. It was a deal breaker for me that I contacted Matrox and explained the problem and they initially told me that there were no known issues with these devices. A few more emails after repeating my problem over and over to the same tech (and also replying and including the source code) it becomes clear that he doesn't care if he reads my replies. It ends with a note that they have contacted Apple about issues with their Thunderbolt docks and claim that these issues affect Apple. Funny, the first email said they weren't aware of the issues with these devices, and now they suddenly have known issues, which of course aren't their own. He ended the letter by telling me that my warranty had expired, the DS1 was no longer in production and would be replaced, and that even if they agreed to RMA my unit, the issue "may not even get fixed". So I realize they care little about their reputation or customer service. Goodbye Matrox - I will be looking for another company to spend my money on someone who genuinely cares about their customers and their CS reputation.