I have previously purchased another brand/version of these stainless steel straw tips and I really like them. I decided to buy it as a gift for a friend, although I wanted to keep half for myself. However, when they arrived, they didn't quite fit my straws! I tried a few to make sure one of them was just defective, but all of the tips only slipped halfway off the end of the straw. This meant that about half of the tip would extend past the top of the straw. I thought it would be very strange in the mouth! I contacted the seller to see if it was just a faulty shipment. I got an IMMEDIATE reply back. They wanted to see pictures of how they look/fit on my straws. I even sent a photo of my old baits coming to the end of the straw. In the end, they admitted they fit exactly the way they intended. I decided these new ones wouldn't work for me. I got my money back without any problems. I was very pleasantly surprised by the quick and detailed response from the seller. They definitely seem committed to providing excellent customer service and an excellent product. That is to be welcomed! And thanks to Revain for the easy return/refund.
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