We have been using it for more than 5 years now with no issues at all. The interface is user-friendly and very customizable by our own needs. It's also very stable software which can handle large amounts of data without lags or crashes. Nothing in particular I dislike about this tool; just that there isn't anything really new out there when compared to other similar products (like MSP Manager). If you are looking for something reliable and efficient then go ahead! With mainsim we had much better control over our fleet.