The ease of use for managing our health care programs is great! I love that we are able to see all aspects from an employee's perspective as well as being seen by management when needed. It would be nice if there was more flexibility within the system so it could adapt better to new changes made at my organization without having too many issues during implementation time. We were looking into other systems but always found something else lacking (ease of tracking/reporting etc) until this came along - no comparison!!