I don't know how others got this to work - maybe mine just broke. The documentation is very fuzzy and the machine doesn't behave at all. 3 lights come on and that's it. He doesn't see my Galaxy S8+ like a regular phone. Maybe they just tested with an apple? The site will take you in circles. I've spent enough time. I'm trying to decide if I want it back or just throw it against the wall! 3 hours is enough for this piece of shit, UPDATE! I managed to get this to work via USB. This occurs intermittently and often requires unplugging and reconnecting the USB cable. I got lucky and managed to get the text on the labels - it looks weird and off center but there are letters! The next trick is to remove the background. Do their labels have a split base you ask? The answer is no. They have an FAQ on this where they state that in most cases you can remove the backing with your nails - maybe they can, I definitely can't. You then refer to "Extra cleaning penβ. Great = but try searching for "Peel Stick". Garbage. Garbage. junk. Garbage.
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