The most helpful part about this software for me personally was being able to search all of my contacts at once with ease! I can also do searches by keyword or specific date range which helps keep track when i'm looking through old emails/emails from last year etc..
It's not as intuitive like other programs but it does what you need so no complaints there either (for now). If they could make some easier features more user friendly then we would have nothing bad say - only good things!! We're solving our problems within organization better communication between different departments such an HR & Marketing.