Review on Long View Systems Customer Engagement by Richard Alemayehu

The ability for our customer service reps to log into their own portal, view tickets from any location with internet access is great! It's easy enough anyone can use it without needing training but I wish there was more customization options in terms of color schemes/icons etc., maybe even some templates? If you're looking at this product as an alternative to other ticketing software solutions then make sure your rep has previous experience using similar products so they are familiar wth how things work here vs elsewhere (or vice versa). We've been able solve most problems within minutes rather than hours which means we have less time spent waiting around while trying to resolve them ourselves - all parties involved get notified when someone else responds instead if having just one person try solving something themselves before asking us what happened next step would be helpful too.