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Long View Systems Customer Engagement Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
IT Infrastructure, Managed Workplace Services (MWS)

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Description of Long View Systems Customer Engagement

Proactive detection of issues to prevent impact to operations. Monitoring to detect immediate issues that impact operations. Tracking of incidents and maintenance of issue logs. Resolution of issues that threaten operations. Service Desk accessible by phone or emai

Reviews

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Type of review

Revainrating 5 out of 5

Great alternative to other ticketing software solutions

The ability for our customer service reps to log into their own portal, view tickets from any location with internet access is great! It's easy enough anyone can use it without needing training but I wish there was more customization options in terms of color schemes/icons etc., maybe even some templates? If you're looking at this product as an alternative to other ticketing software solutions then make sure your rep has previous experience using similar products so they are familiar wth how…

Pros
  • Easy interface / setupFast user adoption by new usersEasy way share links across multiple platformsInstant notifications that allow sharing easily between employeesEasily accessible help resourcesAble find my ticket history or search past messages quicklyI like its integration through SlackIntegrations available right out of box such google drive uploadsAbility
Cons
  • Not bad