The ease with that it integrates into Salesforce makes this app one I can't imagine not using! There's no other way for me right now but yes - love how easy they've made our lives in regards getting feedback about clients we work together too!! Nothing so far has been negative at all as its very well thought out & user friendly (even though some may think otherwise). We're able use trustifys survey function via email or directly through their website/app without having any issues like if you were just doing text messages etc.