I love that this software has so many different options for it's users, allowing us to choose what we want when editing reports or creating new ones. It is very easy to use and the customer service could not be better if they tried! They are wonderful people who really care about their customers needs. The only thing i don't like is how slow their support can sometimes be at responding to emails. But other than that everything else was great. We have been able to solve all our paper document scanning issues with this software.