Review on Encoder Broadcast Protocols Facebook Platforms Television & Video by Roy Whetstone

I'm not an IT or streaming professional, but I have some experience. Before explaining why I returned this product, please allow me to first explain my review. Technical support was very prompt from the first email to the seller. I tried what the instructions said to set up this device. Keep in mind that the manual that comes with it is in very small print, so I recommend using a magnifying glass. The seller's tech support has sent me various ways to communicate with the encoder, but to no avail. I tried everything on 3 computers, the result is the same. After 8 hours of trying I informed them that I would contact Revain for a refund and a refund/credit. I chose this encoder (H.264) in part because of the overall great reviews. Let's face it, this is an electronic item, something CAN go wrong. What initially bothered me when opening the box was that there was absolutely NO padding to protect against drops, falls and anything else that could damage internal components through improper handling. Let's face it, UPS isn't the best company to handle all packages correctly. I am sure that in general this is a very good product but I have assured the seller that I would NOT be buying another product from them in the near future simply because the padding was so poor for this item. I also submitted my suggestions to the company and they kindly said that they would do their best to implement these suggestions. Some of these offers included advertising for their products and website; Add a support page to your website so you can easily update the latest troubleshooting information. Finally, make the manual much more readable and consider adding proper protection to your product to minimize storage damage for the customer. Since they were attentive to my concerns/suggestions, I promised them I would give them a fair rating for their professional customer service. I wouldn't discourage anyone from buying this product but until they can package their products safely I would be a little hesitant. Just my opinion!