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France, Paris
1 Level
782 Review
33 Karma

Review on ZONEYILA by Steven Hanson

Revainrating 2 out of 5

Disappointing Experience with ZONEYILA Due to Low-Quality Products and Unsatisfactory Support

My time spent as a ZONEYILA customer has been less than stellar, unfortunately. They have a wide variety of items for the house and kitchen, but the quality isn't great. Many of the things I've bought from them have been of low quality, malfunctioning or breaking soon after I got them. I have had problems with their customer service in addition to the low quality of their products. I tried contacting customer service about a faulty product, but they were unreachable and useless. After much back-and-forth and waiting, I finally heard back from them, but they still wouldn't accept returns or accept an exchange. In addition, it is difficult to navigate and obtain the information you need on their website. Sometimes I don't know what I'm getting because the product descriptions aren't detailed enough. As a whole, ZONEYILA is not a company whose products I would suggest to anyone who values their time and money. Their unstable products and unhelpful staff make buying with them a stressful and disheartening experience. I should not have made a purchase from them, and I will not do so in the future.

Pros
  • Prices that are both affordable and competitive.
Cons
  • shoddy client service.