This mop has always been and still is my favorite mop. So I bought one for my son who is out of state. He told me he had trouble using it. He's slightly disabled so I assumed he misunderstood the mop. When we visited him for Mother's Day I looked at his mop and saw that the rods holding the mop head were badly bent. So I decided to just send him a replacement mop head. We don't know how to attach it, so I'll probably just send him a new mop. It's getting ridiculous. Now I find that on my OWN mop, the twist mechanism that tightens the handle keeps over-revving, causing the handle to break. Problem. Unfortunately I can refuse these mops!
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