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Papua New Guinea, Port Moresby
1 Level
719 Review
42 Karma

Review on πŸ”§ Enhance Your Automotive Repairs with the OTC 6690 Ford Master Cam Tool Service Kit for 1991-2014 Vehicles by Rick Bishop

Revainrating 1 out of 5

Further contact with tech support confirmed the tool was made by OTC with known part number

Does not include all tools needed to service all vehicles. Prepare to shell out an additional $200 to complete this previously announced full set. OTC support and customer service are a joke. I first contacted tech support who was quick to reply that OTC does not make the tools needed to work on engines that have not been used in over 4 years and that I would need to use Ford Rotunda OEM tools. Further research showed that the OEM tool is made by OTC, further contact with technical support confirmed that the tool is made by OTC with a known part number. Finally, contacting support was a complete joke! What do you actually call your support people? Got me going all the time and the only offer of assistance was if I would buy the missing tool for the low price of $180 to complete the set it was supposed to be in. Support offered nothing to fix the problem. to me. No excuses. How about we stop advertising the kit as covering all engines? no Completely useless and unsatisfactory customer service for a long time with over-the-counter tools. I'm a fan and have long recommended OTC tools, but after that I will no longer support them and recommend others to avoid OTC completely.

Pros
  • . Suitable for L4, V6, V8 and V10 engines with 2V, 3V and 4V valve configurations from model year 1991 to 2014 (and later for some models) . )
Cons
  • I will add later