I'm a huge fan of house improvement, so I couldn't wait to give Sooreally a try on my most recent undertaking. However, I was let down by my time spent shopping on their website. They have a good variety of products, but their prices are higher than those of competing online stores. Considering how poorly the products performed, this was particularly aggravating. The instruments I bought did not prove to be as long-lasting as I had hoped. I had to replace them much sooner than I had anticipated. The quality of their assistance to customers was also low. I had a question and reached out to their support staff, but they were uninformative and unresponsive. It was obvious that making a transaction was more important to them than keeping customers happy. The return policy was the most infuriating aspect of my shopping experience with Sooreally. It was so complicated and frustrating that I gave up attempting to return my broken tools. As a whole, I would not advise other do-it-yourselfers to use Sooreally. The combination of their exorbitant prices, low-quality goods, and inept support staff left me feeling cheated and dissatisfied.