The system itself is easy to implement for our clients since it has all necessary features that they require from their call center service provider. I really enjoy using this software because of its simplicity. There are very few glitches with the interface which only adds more value to the product as well. It's good software but there could be some small changes made so that it can make better use of space. If you're looking for an excellent software then do not hesitate trying out Fring Voiceti! We've been able solve most issues regarding communication between agents and customers.