The support is great when it comes time for questions or issues that arise! They are always willing to help, even if its just sending you links of articles they've read so as longs your issue isn't something too complicated there's someone out their who can get right back at ya'!! I have not found anything negative about this product (yet). We use these cubes in our daily operations here @ work which includes reporting & analytics across all departments/divisions within my organization - Salesforce Data warehouse integration w Reporting tool-PowerBI Analytics Toolset.