The best thing about this software is that it has an inbuilt database which helps to keep track of all the inmate details, their medical records, criminal history etc. It also keeps track of all the actions taken by the staff members. I dislike the fact that there are no options to add new fields or modify existing ones. This should be done as soon as possible. There are many other features which can be improved upon. We have been able to solve our problems related to tracking inmates, booking them, and keeping a record of all the actions taken by the staff.