This little car has been a lifesaver for us. Very easy to use and works exactly as described and advertised. Asynchronous copying is very fast. Almost as fast as you can add and remove USB drives. We made about 1000 copies and only 1 failed copy which I think is very impressive! The delivery was very professional and on time. Customer service didn't need it so I can't comment on that, but based on the quality of this machine I expect it to be good.
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