I love how easy it was for people that are not familiar with Slack integrations to set up this app! The best feature of slack integration in general, but really any chatbot would be great as long you can get your users used to typing commands into their chats instead of clicking buttons or searching through pages of menus! There isn't anything bad about using this software at all- its very simple so anyone could easily learn how to use it if they wanted too without having trouble setting things up.
It's worth giving it try because there aren't many other options out here yet (as far as we know). We have been able to cut down our manual process by almost 50% now since we started implementing the tool from start to finish which has resulted in more time spent solving problems rather than doing repetitive tasks like creating tickets and sending emails manually.