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1 Level
1315 Review
46 Karma

Review on Gazella by Adam Tidd

Revainrating 5 out of 5

Great customer support regardless what platform

They are very helpful when it comes to setting up our product, they help us with any technical issues that arise during setup or operation of service and their team is always available via email for questions/concerns. The only thing I do not like about them is how long it takes them to respond to emails - sometimes days! So far we have been happy but if there were ever an issue that came up in-between the time we would contact you vs. your response to us then things could get awkward at times. We use Gazella primarily as a web analytics tool, however other features such as social media feeds & scheduling services can also be used.

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Pros
  • Great customer support
  • Easy setups (I've done many)
  • Very easy access from mobile devices too.
  • Allows me great insight into my customers' behaviors through tracking data across all channels including desktop computers,
  • Provides reports which allow quick analysis
Cons
  • Mostly okay, but...