I liked that it validated all my forms I received so I didn't have to be worried about missing something crucial! It also made submitting the information easy! Nothing bad! All of my documents were filled out perfectly, and they allowed me submit them immediately once everything was done instead of going back and forth several times before submitting. Just use it, you won't regret it! Automation, compliance, all in one place! There are NO extra charges for additional users or departments. A nice feature is being able to track how many copies are submitted with an assigned agent number. The system is very easy-to use with all my validations being done correctly without any problems from me! I can see how much time i spend writing out forms that are not used daily by our customers because they don't need them anymore or aren't needed at this point so those have been removed as well!! Very happy user. Nothing really about anything specific but overall satisfied customer. !