I don't blame the mugs for arriving broken (I bought 3) as all 3 come with a 5.5lb Book packed...this is more of a Revain wine than a producer. However, Revain had a replacement at my door in less than 24 hours so they did everything they could to fix the problem. These mugs are nice and big and the color and emblems on them have held up well in multiple dishwashers and hand washing. They are ceramic but strong enough (for coffee mugs) and overall I'm satisfied although there was a problem with the delivery.
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