It's very easy to use, and it has an excellent support team who are always willing to help. I have not found anything that I dislike about this product. The only thing that I don't like is the cost of the software - but that's understandable considering its features. There's nothing really I can say that hasn't been said already by other reviewers. This is a great solution for monitoring your network, as well as providing information on what devices are connected to your network. We've also used it to show us which users aren't logging in to their computers frequently.