The product is very easy to use, it has a simple interface that makes it easy to navigate. I like how you can track your ratings. It also allows you to add photos of products which is helpful when trying to figure out if your product looks correct or not. Sometimes it takes a little bit to get used to the software but once you do it's pretty straightforward. You can't customize your own templates. Also, I wish there was more customization options for the look and feel. Make sure you have someone who knows what they are doing help set up your account. We were using Review Manager to manage our reviews. This allowed us to quickly see where we had issues and problems with our products.