The customer support is great, they are always willing to help with any questions you have no matter how complex! Their pricing structure is very fair, allowing users from all levels within an organization access to their software without breaking bank accounts. Very powerful product for not much money. Not enough customization features available in other products at lower prices. We use this program almost daily at work. It has been extremely helpful in tracking our inventory management process. I also love using it during times off when we don't need to track anything; just browse around and see what's new.