I love that they are always looking for new ways to keep me excited about my skin care routine! They send out great emails with tips and tricks from their team members. Love using their masks! Great way to try something different without spending more money. Sometimes it takes time for them to get back to you when you have questions or concerns but overall this is an excellent service! The only thing I wish was there were more products available in store so we didn't need to order online. Just started using glam squad a few months ago and absolutely LOVE everything! My complexion has never looked better!!