The packaging and presentation was extremely impressive. Considering this was my first arc lighter, I wasn't sure what to expect or look for if it just wouldn't light. I followed confusing and poorly written instructions. I loaded it; after an hour the indicator was still red, still red after a few hours, then i tried another plug, then another usb charger, then a portable charger - - - yes! I finally realized that the lighter arrived without an arc! Upon closer inspection, it turns out that I received a returned or used lighter (scratched, dirty and covered in fingerprints. What a problem with the packaging and the returns process. Lesson learned - don't buy anything with only 14 reviews (as many reviews on Ordered on July 24th.) I can't recommend it. It is questionable whether the lighter was checked before delivery.
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