The most important thing I like about this software is that it can be used by both small labs as well as large ones, which makes it highly adaptable to any sized lab. It's also very easy to use and customize for your specific needs. There are not many downsides; however, the price could definitely be less expensive if they wanted to make more of an impact in their market share. We've been using online management system since 2011 and we have never had any issues with the program or its support team. This has helped us keep our records up-to-date and organized so we're able to quickly find what we need when needed.