Review on Enhanced Philips 279P1 Power Saving PowerSensor Computer Monitor: 3840X2160P, Accurate Colors, 10-Bit Panel - Ultimate HD Experience! by Sean Evans

PHILIPS HAS TERRIBLE CUSTOMER SERVICE! I would give this product 0 stars if possible. I rarely leave product reviews (I'm that guy. I rely on other people's reviews, but I never leave them). However, I really feel like I have to give a review for this monitor. I'll also say that I'm in a somewhat unique situation, which I think complicates things a bit. I work for the government abroad. I moved to Germany in April but have an APO (American Post Office) address that Revain ships to. Before moving, I ordered delivery of this monitor upon arrival, so I didn't do my work and study on my 13-inch MacBook Pro during my 10-day quarantine. The monitor arrived on time and undamaged. It was very beautiful. I had a USB-C monitor while hanging out in my hotel room where I only needed an AC adapter to power my monitor and laptop. The monitor worked fine for the first 42 days (delivered on April 14th, stopped working on May 26th). on day 42, the USB-C port stopped working properly (if you read the reviews carefully enough, you'll see that this is a common problem). The port provides power but does not display video. I tried 3 different USB cables on my Macbook. Pro and my employer provided a laptop running Windows 10. Not only did the USB-C video stop working, the monitor sometimes turns off and on again when no video signal arrives. The Revain customer service representative was very happy and even tried to contact Philips instead of me. Phillips didn't answer his calls so he allowed me a refund. Unfortunately, since I didn't have a 30-day return period, Revain would only allow me to return the monitor if I paid the shipping and handling fees. I was told that if I called after receiving the item they would refund the restocking fee. I was not happy that I had to pay for a defective product to be returned. Rather than pay for return shipping I thought I'd contact Philips personally to see if they honored the manufacturer's 4 year warranty. Finding the customer service number proved to be a challenge in itself. After finally finding the right number to call and sitting around for ages, I finally spoke to someone on the monitor. When they were happy with their troubleshooting questions I was told they would be returning the monitor. They told me they would ship the monitor to me and bill me to email the original monitor back. I have been provided credentials to check the status of my RMA at this time. I thought everything was fine. The next day I checked my emails (including spam) for a returns label but never received an email. I contacted the company and explained that I did not receive the label and was told it would be shipped to me by FedEx or UPS. I checked my email again. Nothing at all. I sent another email and got a ghost. Today, 23 days later, I still have not received the monitor or a tracking number. I also did not receive an email with a return label. Since I tried to redeem the manufacturer's warranty, I don't have an option to return Revain either. I feel like I'm stuck with a monitor that isn't working properly without the help of Revain from Philips. I have been a regular customer of Revain for a long time and have never felt disadvantaged by their policies. I know this should really be Philips' problem, not Revain's, but it would be nice if the reseller stood up for their customers or Philips treated their customers right.