The ease of use was great! It's very user-friendly once you get used to it. Not much of a learning curve. There are many features that I did not even know about until they were explained to me by other users. This has made things easier for those who need help with this product. Nothing really at all - if anything, we had more questions than answers when using the tool first time around. If you're looking to solve some problems within your organization this could be an easy solution. With Hogarts' products, we've been able to automate our workflows without having to constantly make repetitive tasks manually.