We had a few glitches in getting the correct product and all the parts. Some of that was due to my confusion in the web page, wrong parts being sent, incomplete components in the packages, etc. BUT, I gave 5 stars on all the review stats because the company was great in rectifying the errors. They were prompt in taking my return and sending the correct merchandise. The product is great, you just have to be careful it doesn't jump off the track. It has to be installed properly with the great instructions. I had an experienced installer and we were installing this on doors which aren't conventional. On regular, standard type doors, if instructions are followed, you should have good product success. I'm impressed with how smoothly it operates! I definitely recommend a BUY on this product.
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