the kit was well packed. including packaging from Amazon. After reading reviews and pros and cons I found absolutely no issues with the kit or carafe related to pouring and dripping. sounds like user error or haste. Yes, it takes a bit of work with the necessary steps, but the results are worth the time and effort for a great cup of coffee or two. It's definitely not for those who believe in those pre-filled plastic cups that have been filled with coffee for who knows how many years, and their stale, weak taste. I'm used to having a couple of espressos every morning, again, the results are well worth the time and effort. Now all I have to do is choose the grind level for the perfect drink. I mixed 28 grams of coffee with 500 grams of water at 195*.
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