The customer support is great, they can give you all the tools you need to optimize for the online and offline world. And they're transparent in their work and pricing. Our first implementation took a lot of time and we could not foresee all the features we should have implemented. But we were always in contact and helped as soon as we could. We're still looking for a way to automatically show some of the social channels as well. The way of working has been great so far. The data is all in one place, which makes it a lot easier to monitor, improve and optimise all the campaigns. We've recently started using the integrated tool to optimize our newsletters and our new-letters. For example, we can target our newsletter to a certain segment or even to a specific person to make sure that they receive our newsletters when they're most interested. The best thing is that it has a lot of features like customizing layout, adding images, making the pages look more attractive, using fonts and colors etc. This software is very easy to use and works well with other applications like Adobe InDesign, Illustrator, Photoshop etc. I cannot find any dislikes about this program. It's working great so far. I am satisfied with the product and will continue to use it. I used this software to make my portfolio looks more appealing and professional.