The interface is easy user friendly,the integration with Salesforce could be better as we use both in our business but it's not that difficult at all even for someone who has no experience in using these softwares together or independently. We are solving real problems by integrating this solution into one tool so users can track their tasks easier than before. And best part they have great customer service which helps me when I need some assistance with my account issues during implementation process. Nothing really bad about this product. If you want something simple just go ahead if your looking for more complicated solutions look elsewhere because there will come another similar products out soon enough. Solving problems related to tracking task status and improving reporting system within organization.