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Luxembourg, Luxembourg
1 Level
726 Review
30 Karma

Review on RaceBon by John Finley

Revainrating 1 out of 5

The Unsatisfactory Level of Customer Service Offered by RaceBon Does Not Live Up to Expectations

When it comes to ensuring that our customers have a good experience with our brand, we at RaceBon recognize the significance of delivering exceptional customer service and do everything in our power to achieve this goal. Nevertheless, we are aware that our performance in this regard does not live up to our own expectations. We are sorry for any inconvenience that may have been caused by the disorganized structure of our website and the prices that are not competitive. We also acknowledge that the dismissive and unhelpful responses provided by our customer support staff were unacceptable, and as a result, we are taking steps to improve their training as well as their communication skills. We are aware of the aggravation that is caused by shipping delays and are striving to simplify our procedures in order to provide timely and dependable delivery to our customers. We are dedicated to enhancing our services in order to provide our customers with a more enjoyable purchasing experience and take the feedback we receive from our customers very seriously. We are grateful to you for your tolerance and understanding, and we do our best to earn back your confidence in the future.

Pros
  • Price cuts and special offers appear regularly.
Cons
  • Shipping dates that are delayed.