Shown at left is filtered water; on the right is tap water, filtered water has a strange yellow tint. And yes, I installed it correctly, and yes, I let it run for 5 minutes after installing it. Back to my old brand. Update - after the support reply I let it run much longer - 15 minutes and it finally cleared up. I know another reviewer said it should face down and it wouldn't work if the inlet/outlet is up, but I called support (very helpful) and they confirmed it doesn't matter which way it goes Side looks as it is on the right End points to the entrance/exit. Now the water is clean and tasty. Because I like getting quantitative data, I look for filtered water tests to determine fluoride, copper, and aluminum levels.
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