I like that it is very easy for me as an individual user (not IT)to use this product without having anyone else involved or needing any training from their side - which makes using them much more efficient than other products out there! The only thing about single point i dislike so far has been when they have had issues with my website being down but not always knowing why/how long etc would be nice if we could get some sort information back regarding what exactly went wrong at times? We are trying our best now though by looking into things ourselves rather then just relying upon someone elses knowledge / experience within certain fields such us web hosting services & security systems.