Used once a day for seven months then problems started. The first problem I call stop and restart. It will go through the perk process and a light will illuminate to indicate the coffee is ready. Then the light goes out and it shines a second time. Then a second problem arose, the coffee wasn't hot. Eventually the heating element stopped heating completely. I gave it two stars because it worked great for three months. It would take a whole year to get three stars. Because I believe West Bend was aware of these issues and took no action to address them, I will no longer purchase their products or recommend them to others. It's time for a little snack with a cup of coffee. I went to Amazon to find a replacement and found that nobody else makes a good percolator. Not a single 5 star hotel in the group and all suffer from problems. So I ordered one of these again, but this time I paid an extra $3 to get a three-year third-party warranty so at least this time I wouldn't lose my money.
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