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Peru, Lima
1 Level
733 Review
40 Karma

Review on SMILERACING by Joe Merculief

Revainrating 3 out of 5

Buyer Beware: My Unsatisfactory SMILERACING Experience

I've bought replacement components from a variety of vendors as a car enthusiast and social media influencer, but my dealings with SMILERACING were less than stellar. Although they have a sizable assortment of fuel system components and automotive replacement parts, their customer service was far from satisfactory. When I inquired about the compatibility of particular parts with my car, I found the employees to be unhelpful and dismissive. They didn't seem as interested in assisting me in finding the right part for my vehicle as they were in making a sale. In addition, the components I obtained from SMILERACING were of lower caliber than those I obtained from other vendors. I had problems with fit and performance, and I had to invest more time and money to get the parts to function correctly. Finally, their refund and shipping policies weren't very good. Shipping took longer than anticipated, and I had to jump through several hoops to get a refund when I attempted to return a defective component. Overall, my interaction with SMILERACING left me feeling incredibly let down. Although they may have a large selection of automotive replacement components, their subpar quality, unfavorable customer service, and awkward shipping and return policies make them a less-than-ideal option for mechanics and auto enthusiasts. I suggest customers exercise caution when thinking about making a purchase from SMILERACING.

Pros
  • Replacement products with competitive pricing that are of superior quality
Cons
  • Some customers have mentioned experiencing shipping delays.