The customer support has been amazing, they are always willing to help you out with anything that may come up in regards to their product! I have not had any issues while using this software but if there is something wrong it gets fixed as soon as possible by them! They also provide great training for our team members so we can utilize everything fully once installed. This program makes emailing from multiple locations seamless since all emails will be sent through one account instead of having different accounts set-up at each location (which would require more work).