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487 Review
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Review on πŸ”² Suzanne Kitchen by Winsome Wood: Your Perfect Square, Natural Wonder! by Tara May

Revainrating 4 out of 5

The product is completely broken and unusable!

I was delighted to order this product which was perfect for the needs of my small apartment. Unfortunately, I noticed a small broken piece in the packaging when it was delivered. I hoped it would be the worst and continued hoping the product would still be worth it. The table has become unusable. The extension or lowering of the table has a long and clean break over the entire length. When I cut the cardboard wrap around the table top I realized how bad it was. I can't imagine such a major disruption in shipping and I am very disappointed that I paid almost $100 for a product that I fully expect will be returned or receive a refund/replacement . It turned out to be a waste of time. My review will be updated based on the quality of customer service I receive in response to my email and this review. - EDIT 6/11/16. Changed stars from 1 to 4. Finally! I received a replacement and it is not broken or damaged in any way. It took some time to figure out the logistics for the return and replacement (as I'm not a very strong woman living in New York). However, Revain allowed me to schedule delivery of the originally defective UPS vehicle and shortly thereafter I received my perfectly assembled one. It's smaller than it looks in the photo but the seats are the perfect height and it only took me 45 minutes to put it together!

Pros
  • Easy to read control panel
Cons
  • Confused