I have used this software for over 9 years in 3 different states, it has been very reliable with no issues of any kind that we know about! There are so many things you can do using jail management from inmate scheduling/tracking all way down through inventory control which allows us more time doing other important work related items such as documentation or audits etc.. The only thing i dislike right now was an update they did last summer where their system broke but there were updates out soon after though not sure if its better than before because our problems still exist even thought some changes took place since then.